FAQ
Welcome to the Spinorhino Casino FAQ. This page gives clear, practical answers to the questions players ask most often — from opening an account, to claiming bonuses, to making fast deposits and withdrawals. Whether you're new to online casinos or a seasoned player, you'll find straightforward explanations of our welcome packages, wagering requirements, payment options, verification steps, and how to get help when you need it.
We cover the specifics you need to make informed choices: the welcome offers and their 40x wagering rules, minimum deposit amounts, which games count toward playthrough, accepted payment methods (including Bitcoin and major cards), supported currencies, and how our verification (KYC) process works. You’ll also learn about security measures, mobile play, provider variety, and responsible gambling tools. If you need the full legal details, check our full terms and conditions. For anything that’s still unclear, live chat is available or email support@spinorhino.com — we’ll walk you through it.
Your Top Spinorhino Questions Answered
How do I create a Spinorhino account?
Creating an account is fast. Click "Sign Up," enter your name, email, password, and country, and confirm your age. You’ll get an email to verify your address. After verification, deposit to start playing. Keep your credentials safe, and use only one account per person — multiple accounts can lead to suspension and forfeiture of funds.
What welcome bonuses does Spinorhino offer?
Spinorhino has tiered welcome offers. Standard welcome: 100% match up to $500 plus 100 free spins, 40x wagering on bonus funds, $20 minimum deposit, valid 7 days. High-roller welcome: 125% match up to $3,000 plus 125 free spins, 40x wagering, $500 minimum deposit, valid 7 days. Bonuses are applied automatically on qualifying deposits; contact live chat if not credited. Terms apply, including game contributions and max bet limits.
Are there any no-deposit bonus codes?
There are no standing no-deposit codes. Occasional promotions may include bonus codes, but most offers are automatic on qualifying deposits. Check the Promotions page and announcements, or ask support via live chat to confirm current offers and eligibility.
How do deposits and withdrawals work?
You can deposit with Bank Transfer, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Visa, or MasterCard. Spinorhino supports USD and EUR. Deposits are usually instant for cards and crypto. Withdrawals follow identity checks and processing; verified accounts typically see faster payouts. Withdrawal times vary by method — crypto is usually quickest, while bank transfers may take several business days. Fees depend on the method; check terms for specifics.
What are wagering requirements and how do they work?
Wagering requirements tell you how many times you must play through bonus funds before withdrawing winnings. Example: a $100 bonus with a 40x requirement needs $4,000 in qualifying wagers. Slots count 100% toward wagering; table games and live casino contribute less (often 5–20%). Max bet while wagering is $5 per spin/hand. Bonuses are sticky by default — bonus funds can’t be withdrawn until playthrough is complete. Read full T&Cs for expirations and limits.
Can I play on my phone or tablet?
Yes. Spinorhino is mobile-friendly and optimized for iOS and Android browsers. Most slots, video poker, and live dealer games are fully mobile-compatible. No download is required for browser play; gameplay adapts to portrait and landscape modes for convenience.
Which games and software providers are available?
You’ll find slots, blackjack, roulette, video poker, craps, and live dealer games from top providers such as NetEnt, Evolution Gaming, Yggdrasil, Play’n GO, Betsoft, Quickspin, Big Time Gaming, Red Tiger, Hacksaw Gaming, and many others. Game RTPs and volatility vary; choose higher-RTP titles for more frequent returns, or higher-volatility slots if you prefer bigger, less frequent payouts.
Is Spinorhino licensed and legal to play?
Spinorhino operates with the regulatory checks and geolocation controls required for online play in supported jurisdictions. Availability depends on your location; the platform uses geolocation to restrict access where online gaming isn’t permitted. Make sure online casino play is legal in your location before registering.
What documents are needed for verification (KYC)?
Verification typically requires a government-issued photo ID (driver’s license or passport), a proof-of-address (utility bill or bank statement within 90 days), and proof of payment for withdrawal methods (photo of card or crypto wallet transaction). Submit documents securely through your account area; verification usually completes within 24–72 hours, depending on volume.
What if I have technical issues or a game freezes?
Try basic troubleshooting first: refresh the page, clear your browser cache, or switch browsers. For mobile, update your OS and browser, and check your connection. If the problem persists, take a screenshot and contact live chat for immediate help, or email support@spinorhino.com with details and screenshots for deeper issues.
How does Spinorhino support responsible gambling?
Spinorhino provides deposit limits, session reminders, time-outs, and self-exclusion options to help you control play. You can set or change limits in your account settings or ask support for help. If you feel your play is becoming a problem, use the account controls and consider professional resources like Gamblers Anonymous or local support services.
How do I contact customer support and what are response times?
Live chat is available for quick help and is the fastest option for account issues, bonus crediting, and troubleshooting. Email support@spinorhino.com is available for non-urgent requests; expect reply within 24 hours. For KYC or withdrawal follow-ups, have your account details and documents ready to speed resolution.
Spinorhino takes player security seriously: accounts are protected with industry-standard SSL/TLS encryption, strict KYC checks, and secure payment methods. We run regular audits on game providers to ensure fairness, and RTPs are displayed where available. If you have questions about rules, odds, or house edge, our support team will explain the details and point you to the full terms and policy pages.
Get in and play with confidence. Sign up or log in to claim your welcome offer, explore games from top providers, and set limits that fit your style. If you want help choosing games or understanding a bonus, live chat is ready to assist — and remember, every promotion has clear terms, so review them before you play. Start your Spinorhino experience today and enjoy responsible, secure, and rewarding play.