Support

At Spinorhino Casino, customer support is a core part of the experience. Our team is available around the clock to help with account issues, deposits and withdrawals, bonus questions, game rules, and technical problems. We aim to make contacting us simple and stress-free so you can get back to playing with confidence.

How to reach us — live chat, email, and phone status

Live chat: Available 24/7 for real-time help. Typical response time is under 5 minutes for most requests, often within a minute during off-peak hours.
Email: support@spinorhino.com — monitored daily, with typical replies within 12–24 hours. Use email for detailed requests or to attach documents for verification.
Phone: Spinorhino does not currently offer phone support. If you need immediate help, please use live chat for the fastest turnaround.

If a bonus or promotion isn’t applied automatically after a qualifying deposit, contact live chat and an agent can review and help with manual crediting.

What we can help with

Our agents are trained to resolve common player concerns quickly and clearly, including:

Account verification, KYC documents, and security checks.
Deposit and withdrawal troubleshooting across all supported methods, including Bitcoin, Ethereum, Tether, Visa, MasterCard, and bank transfers.
Bonus eligibility, wagering requirements, and manual crediting questions.
Game rules and payout mechanics for slots, table games, and live dealer titles.
Technical issues on desktop and mobile, including geolocation and connection problems.

We do not promise guaranteed outcomes, but we do promise clear answers and fair handling of every inquiry. Response times may vary during promotional peaks, and complex cases may require additional verification steps.

Quick answers: Help Center and FAQs

Before contacting support, check our Help Center for fast, self-serve answers. The FAQ section covers:

How to sign up and verify your account.
Deposit limits and accepted currencies (USD, EUR).
Withdrawal processing steps and required documents.
Bonus terms, contribution rates by game type, and wagering requirements.
Game-specific rules and troubleshooting tips.

If you can’t find what you need in the Help Center, open a live chat or send an email and we’ll walk you through the next steps.

Our commitment to you

Spinorhino’s support team combines product knowledge with practical solutions. Agents will explain options, outline timelines, and point you to relevant terms and conditions when necessary. You’ll get friendly, transparent guidance on everything from gameplay questions to payment issues.

For more details about our site and policies, see our full review. If you need help right now, click the live chat icon or email support@spinorhino.com — we’re ready to assist.